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You can browse therapist profiles and choose someone who feels like the right fit for you. Each profile includes information about their background, approach, and areas of focus so you can make an informed choice.If you’re unsure where to start, our team can help guide you based on your goals, preferences, and what you’re hoping to work on. Just connect with us via our webchat.
A Good Fit Call is a free 20-minute introductory call designed to help you find the right therapist. It’s a relaxed conversation where you can ask questions, talk about what you’re looking for, and decide if therapy feels like a good next step.
In Canada, the words “therapist” and “counsellor” can be used in different ways depending on training and province, so the most important thing is to look at a clinician’s regulated title and credentials. In general:
No. You can book therapy directly, no physician referral is required.
We offer flexible membership options to fit your needs, including day passes, dedicated desks, private offices, and virtual services. Whether you need a spot for a day or a permanent base, Hummingbird has you covered.
Good Therapist offers virtual therapy only, allowing you to connect securely from home or wherever you feel comfortable.
Our therapists support clients across Western Canada, including British Columbia, Alberta, Saskatchewan, Manitoba, Yukon, Northwest Territories, and Nunavut.
We offer therapy for youth and adults ages 12–65+. Youth ages 12–15 require parental or guardian consent, while teens 16+ can begin therapy independently based on provincial guidelines.
Finding the right match matters. If your therapist doesn’t feel like the right fit, you can switch easily, no awkward conversations or extra steps.
Simply contact our support team and we’ll help you transition smoothly. Your comfort and progress come first.
Yes. Therapy needs change over time, and you can switch whenever needed.
Your first session focuses on getting to know you: what brought you to therapy, what goals you have, and what support you’re looking for. Your therapist will help create a plan that feels manageable and collaborative.
Most therapy sessions are approximately 50 minutes, unless otherwise arranged with your therapist.
That depends on your goals. Some people meet weekly, others bi-weekly or monthly. You and your therapist will decide together what makes sense for you.
Good Therapist therapists use a range of evidence-based approaches. Your therapist will recommend an approach based on your goals, what’s felt helpful (or unhelpful) in the past, and the type of concerns you’re dealing with. Many therapists also integrate multiple modalities.
Good Therapist therapists use a range of evidence-based approaches. Your therapist will recommend an approach based on your goals, what’s felt helpful (or unhelpful) in the past, and the type of concerns you’re dealing with. Many therapists also integrate multiple modalities.
Mood
Trauma & recovery
Relationships & family
Couples therapy
Self-esteem & identity
Burnout & work-related concerns
ADHD-related support (therapy / coaching-style support)
Sleep
Grief & loss
Life transitions
Anger & emotional regulation
Youth & teen concerns (12+)
Good Therapist is best for outpatient therapy concerns. If you need a higher level of care (for example, immediate safety concerns, severe crisis, or intensive psychiatric care), we’ll guide you toward the right local resource.
Yes. Your privacy is extremely important to us. Sessions and records are handled securely and confidentially, with limited exceptions required by law (such as immediate safety concerns).
Once you choose a therapist, you can book directly through their online schedule using your secure client portal.
Yes. You can manage appointments through your client account. Late cancellation within 24 hours of the appointment time will be charged a $100 fee. Missed appointments (no-shows) incur a $150 fee.
Clients are charged a fee of $150 for missed sessions in accordance with our no-show policy. These fees are not covered by insurance benefits.
For couples therapy, the partner who booked the appointment and created the Good Therapist account will join the session using the secure video link in their client portal. Both partners must be together in the same location and join the session from the same device. Your partner should be physically present with you for the appointment.
When booking therapy for a child or youth, the intake information and account must reflect the youth client, as this becomes their secure and private therapy account.
For clients ages 12–15, a parent or guardian will be asked to provide consent during the intake process and must be present when the account is initially set up. After setup, the account remains the youth client’s private and secure account, in line with privacy guidelines and clinical best practices.
If a parent or guardian is invited to join a session, they must be physically present with the youth and join together using the same device and secure video link; parents do not join from a separate account or link. If a parent or guardian needs their own 1:1 session with the therapist, they must create their own account and book an individual appointment. Your therapist or our support team can help guide you through this process if needed.
Clients communicate with their therapist through secure messaging and scheduled sessions within the client portal. This helps keep communication private and organized.
Our support team helps with scheduling, billing questions, account issues, and general guidance. You can reach us through the support contact options available in your portal (via chat) or on our website.
To protect privacy and maintain clear boundaries, communication happens through secure platform tools rather than personal phone numbers or email.
Good Therapist is not a crisis service. If you are experiencing an emergency or need immediate support, please contact local emergency services or a crisis line.
We offer secure online payment and direct billing with many insurance plans. If direct billing isn’t available, you’ll receive a receipt that you can submit for reimbursement.
Session fees vary depending on the therapist’s credentials and experience. Fees are shown clearly before you book.
Payment is typically processed securely at the time of your appointment.
Many extended health insurance plans cover therapy services. Coverage depends on your specific plan, so we recommend checking with your insurer.
No problem, you’ll receive a detailed receipt that you can submit to your insurance provider for reimbursement.
In some cases, your therapist may be able to complete letters or documentation for things such as work or school accommodations, housing requests, emotional support animals, gender-affirming care, short-term, long-term disability, or workers’ compensation.
Please note that completion of forms or letters is based on your therapist’s clinical judgment and scope of practice. Requests may require sufficient treatment history and cannot be guaranteed. Your therapist will discuss expectations, timelines, and any applicable fees with you before beginning the work.
Because these requests involve professional time outside of scheduled sessions, they are billed separately and are not covered by insurance:
Yes. You’ll create a secure client account where you can manage appointments, forms, payments, and communication.
We use secure, encrypted systems designed for healthcare to protect your personal and health information.
Yes. Receipts and appointment information are available in your client portal.
There’s no set timeline. Some clients come for short-term support, while others continue longer depending on their goals.
Absolutely. You can pause and return when you feel ready.
Yes, as long as it continues to feel helpful and appropriate for your goals.
Yes. At Good Therapist, we believe progress deserves to be acknowledged. Throughout your therapy journey, we may check in at key milestones to encourage reflection, celebrate consistency, and support your growth. These moments are simply part of how we help clients stay motivated and feel supported over time. Everyone’s journey is different, milestones are meant to feel encouraging, never pressured or performance-based.
Yes, we welcome referrals. Go to the ‘Refer a Friend’ page on our website to refer your friends and family, and be rewarded with a $50 visa gift card for each successful referral as a thank you.
Yes. Therapists run their own practices while using the Good Therapist platform for scheduling, documentation, billing, and client support, which means you get personalized care with seamless administrative support.
Yes, as long as it continues to feel helpful and appropriate for your goals.
Yes. At Good Therapist, we believe progress deserves to be acknowledged. Throughout your therapy journey, we may check in at key milestones to encourage reflection, celebrate consistency, and support your growth. These moments are simply part of how we help clients stay motivated and feel supported over time. Everyone’s journey is different, milestones are meant to feel encouraging, never pressured or performance-based.
A stable internet connection, a quiet private space, and a phone, tablet, or computer with video capability.
Your therapist will work with you to reconnect if needed. Often, closing and re-opening your browser or client portal will resolve the issue. If the problem continues, you may switch to a telephone session with your therapist. Please note your therapist will call from a masked number. If you experience ongoing issues accessing video appointments, please contact our support team and we’ll help troubleshoot.
Your experience matters to us. If something doesn’t feel right, whether it’s related to your therapy experience or administrative support, we encourage you to contact our support team directly. We’re here to listen, work with you, and do our best to make things right. This may include helping resolve concerns, improving communication, or supporting you in finding a better therapist fit. Our goal is always to make sure you feel supported, respected, and well cared for throughout your experience with Good Therapist.
No, you do not need to download an app. You can access the client portal directly through your web browser. The portal is where you will join video sessions, message your therapist or our support team, view and pay invoices, update billing or insurance information, and complete forms or journal entries. If you prefer using an app, you may download the Practice Better app from your preferred app store and log in using your portal username and password.
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